Media Super has merged with Cbus

A Successor Fund Transfer (SFT) was used to complete the merger. An SFT is a type of super fund merger which sees a bulk transfer of members and their benefits from one super fund to another (the successor fund). It is where the consent of the individual members is not required.

On the SFT date, Media Super members’ benefits and the Fund’s assets transferred to Cbus, with United Super Limited as the trustee.

Information packs for Media Super Division members and Welcome packs for Cbus Super and Cbus Super Income Stream members will be posted to you in May.

The Limited Services Period ended on 26 April. It refers to a period of time where some services and transactions were temporarily unavailable as data was transferred to member’s new accounts with Cbus. Please refer to the relevant Significant Event Notice to see which transactions and services were impacted.

There may be unavoidable instances where you need to provide your instructions again, which may include filling out a new version of a form. If this is required, we’ll contact you directly to make sure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused and we appreciate your patience as we work hard to bring you the planned changes and benefits as soon as possible.

In the  Significant Event Notices  issued on 23 February 2022, we explained that transferring your account is a complex process that takes several weeks. Leading up to and during this transfer process, we entered a Limited Services Period where some services were paused, and some transactions were delayed.

Requests will be calculated using the effective dates below

The Limited Services Period ended on 26 April 2022. Some requests will be processed and applied to your account as at that date. While others are able to be backdated to an earlier date closer to when your request was received by Cbus (by paper, phone or electronically where available). The date used is called the effective date.

When we process each request, the crediting rate (i.e. investment earnings) that applied from the relevant effective date listed below will be used.

An effective date is the date that will be applied to your transaction

The table below shows the effective dates for different types of transactions received during the merger.

There may be unavoidable instances where you need to provide your instructions again and this may include filling out a new version of a form. If this is required, we’ll contact you directly to ensure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused by this.

More information about unit prices and crediting rates

At Media Super, unit prices were calculated weekly. After the merger, crediting rates will be calculated daily.

Want to know about how Cbus calculates crediting rates and processes investment switches?

Read the fact sheet at  Cbus About Crediting Rates.

Check out the latest Cbus crediting rates:

• Cbus Super accounts
• Cbus Transition to Retirement accounts
• Cbus Income Stream accounts.

Media Super has been granted an exemption from publishing its Portfolio Holdings for the initial reporting period (31 December). Holdings will be published on the Media Super website in September 2022 for 30 June 2022.

Find out all the information about the merger in the relevant Significant Event Notice issued on 23 February 2022 and your corresponding personal covering letter or email:

• Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022
• Significant Event Notice, Members invested in the Direct Investment option (DIO) at the time of merger, issued 23 February 2022
• Pension Significant Event Notice, Media Super and Cbus are preparing to merge, issued 23 February 2022 (for all pension members including those with the Direct Investment option)

These notices outline the key changes and other important information that you should be aware of.

Super members – Your contact details after the merger

Call: 1800 640 886 from 8am to 8pm (AEST/AEDT), Monday to Friday.

Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details:  mediasuper.com.au/contact

Browse:  mediasuper.com.au

Mail: Media Super, Locked Bag 5056, Parramatta NSW 2124.

Income Stream members and Cbus Self Managed (Super members with Direct Investment option) – Your contact details after the merger

You can contact Cbus for questions about your Super Income Stream or Cbus Self Managed account:

Call:  1300 361 784 from 8am to 8pm (AEST/AEDT), Monday to Friday.

Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details:  cbussuper.com.au/contact

Browse:  cbussuper.com.au

Mail: Cbus, Locked Bag 5056, Parramatta NSW 2124