Insurance | Media Super

Insurance update

Media Super acknowledges that some of our members and claimants are experiencing unacceptably long delays in the processing of insurance claims and certain claims communications from us.

We are deeply sorry for the stress and anxiety experienced by our members, claimants and their loved ones by these delays. This is not the experience we want for our members, claimants and their loved ones at an already difficult time in their lives. If you have questions about your claim, please call our specialist insurance team on 1300 722 152 between 9am-5pm (AEDT) Monday to Friday.

We are committed to fixing these issues and working through the unresolved claims. We are also working with our administration partners to assign extra resources, improve claims processing and build better, more resilient systems for the future.

We thank our members and their loved ones for their patience and apologise again for any inconvenience we may have caused.

Choosing an insurance option
Insurance can provide a financial safety net for you and your family. Find out about Media Super's insurance options, tailored to your industry and with the flexibility to meet your needs now and in the future. View our insurance handbooks for detailed information on each option.
How much cover do you need?
It can be confronting to think about, but making a plan for our loved ones in case the worst happens is important. Read on for helpful information when considering how much insurance you need for your circumstances, plus where to go if you want more help.
Change or cancel your insurance
Adjusting your insurance cover to suit your financial needs can help you feel confident you're covered if something goes wrong. Our team can help you decide how much cover you need and support you with the paperwork process. Otherwise, if you know what you need, read on to find the forms you need to get started today.